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Smartphone-based dispatch of community first responders to out-of-hospital cardiac arrest - statements from an international consensus conference



Over the past decade Smartphone-based activation (SBA) of Community First Responders (CFR) to out-of-hospital cardiac arrests (OHCA) has gained much attention and popularity throughout Europe. Various programmes have been established, and interestingly there are considerable differences in technology, responder spectrum and the degree of integration into the prehospital emergency services. It is unclear whether these dissimilarities affect outcome. This paper reviews the current state in five European countries, reveals similarities and controversies, and presents consensus statements generated in an international conference with the intention to support public decision making on future strategies for SBA of CFR.


In a consensus conference a three-step approach was used: (i) presentation of current research from five European countries; (ii) workshops discussing evidence amongst the audience to generate consensus statements; (iii) anonymous real-time voting applying the modified RAND-UCLA Appropriateness method to adopt or reject the statements. The consensus panel aimed to represent all stakeholders involved in this topic.


While 21 of 25 generated statements gained approval, consensus was only found for 5 of them. One statement was rejected but without consensus. Members of the consensus conference confirmed that CFR save lives. They further acknowledged the crucial role of emergency medical control centres and called for nationwide strategies.


Members of the consensus conference acknowledged that smartphone-based activation of CFR to OHCA saves lives. The statements generated by the consensus conference may assist the public, healthcare services and governments to utilise these systems to their full potential, and direct the research community towards fields that still need to be addressed.


Numerous studies have demonstrated an increase in favourable neurological outcome, if cardiopulmonary resuscitation (CPR) commences within the first minutes of cardiac arrest [1]. This cannot be achieved by the Emergency Medical Service (EMS) alone; even if they arrive on scene within 5 min, immediate bystander CPR still leads to a two- to threefold increase in survival [2, 3]. To bridge the time until EMS arrival, various systems worldwide introduced deployment of Community First Responders (CFR) to out-of-hospital cardiac arrests (OHCA) [4,5,6,7,8,9,10,11,12,13]. This led to an increased rate of CPR performed before arrival of the EMS [14, 15]. The spectrum of volunteers deployed is ranging from lay persons without medical background to highly trained medical professionals [4, 6, 7, 11,12,13, 16,17,18].

CFR dispatch systems initially worked with text messaging, but switched to smartphone-based activation (SBA) via specific smartphone applications (apps) [19, 20]. These apps use georeferencing to detect CFR within a defined radius of the site of an incident and guide them to the scene using a navigation system [21]. The most advanced apps select and engage first responders based on estimated journey time and not on distance. Switching from text messaging to SBA has proven to be highly effective and led to a further decrease in no-flow time [20].

CFR equipped with automated external defibrillators (AED) led to a significant earlier defibrillation and an increased 30-day and also three-year survival in OHCA [11, 15, 22,23,24,25]. A Dutch study revealed that dispatch of CFR seems to be particularly beneficial in witnessed OHCA occurring at home during evening hours or at night when EMS response times are above average [26].

Currently, in more than half of the European countries SBA systems can be found in at least a small region [12, 17]. However, these systems differ in several aspects, e.g. technology, qualification of CFR, type of medical emergencies responders attend, and training of CFR [17]. Given the absence of guidelines on SBA of CFR, the existing systems cannot be compared against a standard. It is also not clear yet how the different SBA systems affect outcome of OHCA. This in turn could mean that app systems are not being used to their full potential. Moreover, it would be very helpful for patients, if different systems would be compatible in a way that CFR from one system would be able to respond also in other systems.

Hence, an international consensus conference was held in September 2019 in Greifswald, Germany to share experience and identify common ground amongst the stake holders (providers, scientists, EMS operators, health insurances, government, and the public). The output of this conference may help aligning future strategies for SBA of CFR and encourage research and collaboration.


Consensus panel

The consensus panel consisted of the faculty and the non-faculty participants (attendees) of the meeting. Faculty were recruited by the scientific commitee, who did a literature search to identify and invite research groups working on SBA of CFR. The attendees represented stakeholders with an interest in OHCA, including members of the public, CFR, firefighters, researchers, allied health care professionals, doctors, health care managers, politicians, representatives of the public administration and health insurances, as well as app developers and vendors. To reach all stakeholders more than 2000 personal invitations were sent to regional and national representatives of the public administration and government; to representatives of all major health insurances in Germany; to all EMS dispatch centres in Germany; to non-governmental first aid organisations throughout Germany; to CFR; and to all app developers and vendors in central Europe, which were hand searched by the scientific committee. Additional promotion was spread through a multitude of advertisement posted on the website of all relevant societies and corresponding professional news outlets (e.g. German Society of Anaesthesiology and Intensive Care Medicine; German Resuscitation Council and German Association of Anaesthesiologist, To address the public multiple press releases were issued; students at the two local universities were invited; and social media were utilised intensely. While the majority of attendees was from Germany, others travelled from Denmark, The Netherlands, Switzerland and Austria.

All panel members stated their individual conflicts of interests, consented to participate in the consensus process and agreed to publication of the results. The authors of this article were also part of the consensus panel, with the exception of the non-voting member CM.

Consensus process

The conference was organized by the Department of Anaesthesiology of Greifswald University Medicine under the auspices of the German Resuscitation Council (GRC) and the German Association of Anaesthesiologists (BDA). To find consensus an adaptation of the RAND-UCLA Appropriateness Method [27] was used employing a three-step approach: (i) presentations and discussions on the current state of practice and research, (ii) open break out workshops, where faculty and attendees produced consensus statements, (iii) which were subsequently adopted or rejected following the RAND-UCLA method. RAND-UCLA method was developed to evaluate whether the expected benefits of a medical intervention outweighs the expected harm to such a degree, that implementation should be recommended [27]. In RAND-UCLA Appropriate Method a literature review lays the foundation for experts rating the benefit-to-harm ratio for different aspects of the new intervention on a 9-point scale. A point of 1 assesses the intervention as unsafe as expected harms greatly outweigh expected benefits; while a point of 9 strongly recommends the intervention, because expected benefits greatly exceed expected harm [27].

  1. (i)

    Presentation of the current state of research

The conference started with presentations from national and international speakers reporting on their experience and research in the field of SBA of CFR. CFR systems in Denmark, the Netherlands, Switzerland, Austria, and Germany were presented and discussed with a focus on their differences and similarities. To facilitate comparison of the systems all speakers were asked to address a set of topics listed in Table 1.

Table 1 Comparison between different CFR systems in Europe

Additionally, all major CFR app developers were invited to present their systems and attendees of the conference had the opportunity to compare different products. For probity reasons this session was held as a separate industry forum.

Both research and product presentation served as basis for the discussion and generating consensus statements during the open break out workshop sessions.

  1. (ii)

    Open break out workshops

The subsequent workshop session lasted 40 mins and was held in an open space allowing for six workshops simultaneously addressing different topics, see Table 2. All attendees were invited to take part in the workshops and actively contribute to the creation of the consensus statements. Each workshop was led by two faculty members, who facilitated the discussion, took notes on a whiteboard and ensured that the views of all attendees were reflected in the consensus statements. The attendees could choose freely which workshop to join. There was no set number of attendees per workshop. The attendees were also encouraged to move between workshops during the session to augment exchange of expert knowledge and stakeholder views on the different topics. However, one limitation might be that discussions were interrupted by panel members joining or leaving the workshop.

  1. (iii)


Table 2 Workshop topics

The consensus statements were presented to all participants of the conference and put to vote during stage three of the modified RAND-UCLA process, which started immediately following the break out workshops. To enable anonymous real-time voting, the mobile phone software PINGO (University of Paderborn, Germany) was used. The consensus statements were presented sequentially to all participants of the conference the consensus panel on a screen and on the voting tool. After the statement was presented and read out, it was directly voted on. To allow the participants to familiarize themselves with the technique, voting time for the first and second statement were 1 min respectively. Thereafter voting times for the remaining statements were reduced to 30 s. All participants had the same vote independent from experience and background. In line with the RAND-UCLA Appropriateness Method [27] all statements were assessed with a nine-point scale, with “1” meaning “rejection”, “5” “uncertain” and “9” “approval”. The voting results were later grouped into approval/rejection and consensus was determined based on the criteria listed in Table 3.

Table 3 Modified RAND-UCLA classification criteria


A total of 101 participants joined the conference representing a variety of different stakeholders (Table 4), of which 12 were faculty from Germany, Denmark, The Netherlands, Switzerland and Austria.

Table 4 Conference attendees representing different stakeholders

Of these 41 joined the consensus panel. During the break out workshops, 24 consensus statements were generated. The statement “CFR save lives” was developed by the scientific committee in advance. All 25 consensus statements were rated by at least 35 of 41 panellists. While 21 of 25 statements gained approval, one statement was rejected. Consensus was found for 20% (5 out of 25 statements). In 11 out of 25 statements answers were given covering the whole range from 1 to 9. Table 5 lists the 25 statements with level of agreement and level of consensus. Detailed voting results of the consensus panel with mean and standard deviation are available as Supplementary Data.

Table 5 Level of agreement and level of consensus


During the conference, the consensus panel had the opportunity to compare different CFR systems implemented in five European countries (Denmark, The Netherlands, Germany, Switzerland, and Austria). Pros and Cons of the different approaches were discussed. The debate and voting reflected the wide variety between the different systems and even opposing opinions in some aspects. Hence, consensus could only be found in 5 out of 25 generated statements.

It was agreed with high consensus, that Community First Responders save lives. This conclusion is supported by an observational study showing an increased survival to hospital discharge, if OHCA was attended by at least one first responder [16].

Approval with high consensus was also found for the statement, that activation of CFR should be done by EMS dispatch centres. Deployment of CFR by the dispatch centres offers better integration into the EMS system [28]. Additionally, the dispatch centre can evaluate for each situation, whether the dispatch of a CFR is safe [29]. In systems working detached from EMS dispatch centres, there is no specific risk assessment of each mission. Some SBA systems allow activation of CFR by both medical laypersons and emergency medical dispatch centres [30].

Consensus was also found on enabling communication between CFR and EMS dispatcher during the mission, with both being able to initiate contact. Studies done in CFR-system working without SBA, showed that some CFR appreciated support during a mission [31] and found lack of information stressful and frustrating [32]. The possibility to contact the dispatch centre to check back or gain further information might alleviate the stress level of CFR.

Consensus was found on the need for a national strategy. Currently, a multitude of successful CFR systems exists worldwide, which differ in several aspects, e.g. technology, training scope, funding and mode of activation of CFR [17]. Even within single countries, varieties of CFR systems exist [7, 17]. This diversity could negatively affect effectiveness, safety and retention of personnel [7]. The high Dutch OHCA survival rates are attributed to a nationwide alert system that dispatches primarily BLS trained laypersons but also professional responders as fire service and police [16]. Switzerland has launched a national project in January 2020 linking cantonal SBA systems with a national mobile app. While domestic CFR are alerted through their own cantonal SBA system, visiting CFR from neighbour cantons are simultaneously engaged through the national app. As a result, CFR registered in one canton no longer need to register in another canton as well. Efforts should be taken to offer such technique also on national and international levels elsewhere.

Diversities between different CFR systems arose due to different backgrounds, geographical and infrastructural conditions. A Swedish study on dispatch of firefighters alerted without smartphone app analysed the impact of population density: In rural areas the relative reduction in median time until first chest compression was greater than in urban areas. However, the increase of 30-day-survival was much higher in densely populated areas [33]. Hence, we might need to adapt CFR systems to differing regional demands [28]. One approach in rural areas could be to build a tighter net by also including medical laypersons as CFR.

The inclusion of medical laypersons as first responders was discussed controversially. The obvious benefit of a tighter net of CFR has to be balanced with the counteracting aspect, that quality of CPR may not be as good in laypersons as in professionals. There are indications that survival rate of OHCA is doubled if bystander CPR is performed by medically trained personnel instead of laypersons [34, 35]. Bystander CPR initiated by medically trained CFR instead of laypersons was associated with higher 30-day-survival [36].

Most members of the consensus panel agreed, that a person needs basic knowledge of CPR to become CFR. Yet, systems successfully implemented in Singapore and Italy are open for laypersons without any training in CPR [13, 37]. In the Italian system CFR get instructions on chest compressions by the dispatch centre whilst attending an OHCA [37].

Training is perceived as fundamental by first responders and some feel that training shows that the organisation values their effort [31]. Most CFR are in favour of scenario-based learning [31, 38]. Accordingly, the consensus panel disapproved of e-learning without face-to-face training.

It’s uncertain which other aspects apart CPR should be addressed during training. A focus should also be put on safety [32]. Because confidentiality is a major concern, legal aspects are recommended [6]. In addition, CFR would also like to receive training in communicational skills and dealing with emotional aspects [5, 7, 31]. Working as CFR can be traumatic and emotionally stressful [5, 6]. It is unclear, if there should be a minimum age to become a CFR. Most systems in Europe operate an age threshold of 16 years [17]. Focused training for CFR could help alleviate the psychological burden. A Dutch study showed, that even if lay rescuers experience severe stress and short-term psychological impact, no symptoms of post-traumatic stress disorder could be detected 4 to 6 weeks afterwards [39].

During the consensus conference, there was an in-depth debate, whether CFR should also attend paediatric OHCA. While some systems also alert to paediatric OHCA, most do not [40]. First responders found CPR on children to be more distressing than on adults [32]. Albeit, children might benefit most from early resuscitation by CFR.

It was discussed in great detail, if CFR should be dispatched only to OHCA or to other medical emergencies as well, and no consensus could be found. While most CFR systems dispatched initially only to OHCA, the role of CFR has increased over time [31]. When determining, which emergencies first responder should attend, need for additional training and equipment should be considered. Basic life support requires only minimal equipment, e.g. gloves. CFR can approach the emergency site without needing to collect a special kit. In contrast, treatment of other emergencies requires additional equipment and CFR may need to detour. The major benefit of CFR systems is time advantage in relation to EMS. Taking a detour would impair this. Some systems also include automatic external defibrillators (AED), because a dispatch of first responders equipped with AED was found to lead to earlier shock and increased survival [4, 18]. However, picking up an AED may lead to a delay in CPR [41], especially in areas with low population densities and limited availability of AED. Results from a Dutch study indicate, that the optimum constellation is more than ten First Responders and 2 AED per square kilometre [42].

Funding of CFR programmes differ, even within one country [6]. Systems typically depend on fundraising or receive, to some degree, statutory funding [31]. During the consensus process some participants suggested, that CFR programmes should be laid down in the social security code and financed by health insurance funds or on an interim basis within the federal state law.

One possibility to fund CFR is to implement it into existing EMS structures. Currently, some CFR systems are part of the EMS, while others are complementary or totally separate from the EMS and sometimes they replace EMS (remote areas in Iceland) [9, 17, 43].

A collaboration with well-established non-governmental first aid organisations may be beneficial to promote CFR systems. To recruit new CFR, participation has to be actively promoted and advertised; first responders frequently discover CFR programmes via promotion material or by talking to CFR [10, 13, 31]. Commitment to being a CFR should be actively supported [44].

A way to increase public recognition, would be to announce all resuscitations performed by CFR. In general, the community wants to be better informed about CFR [6]. Additionally, many first responder expect praise for their help [7], which might help to retain CFR.

Regular meetings of the CFR group may also help to increase retention [9]. CFR who have not been dispatched for a longer period may get demotivated [10]. CFR groups with regular meetings were found to have higher cohesion and motivation [10]. Thus, a platform for communication and training is recommended.

It remains unclear whether a system with many unqualified responders delivers better outcomes than a system with a few highly qualified CFR. Hence, in some countries, like UK, systems with a small number of medical professionals coexists with systems with a large number of medical laypersons [9]. Lessons learned from the different systems worldwide might help us answer this question and randomised controlled trials are needed [12, 17, 43].

Limitations of the study

The chosen format entails a few limitations. The conference was held in German and English, which implies a certain language bias.

Despite our best efforts to engage with all stakeholder groups the participants may not reflect the target population properly. Nevertheless, we managed to recruit a variety of opinion leaders and stakeholders from different backgrounds. Some participants might have had a higher impact on others during the discussion, which we had anticipated and which we have tried to mitigate through the workshop leads, who ensured that all participants were heard during the discussions. The voting process also mitigated the influence of strong opinion leaders. Voting results reflect the opinion of the stakeholders who participated in the voting session.

Transferability of the data may be limited, because focus was laid on CFR systems in Europe. A consensus process condenses complex aspects, which has the potential drawback of overgeneralisation. However, a consensus process offers an opportunity to analyse the current state and identify areas, which need further evaluation. Despite the limitations of the chosen format, this is, to our knowledge, the first consensus process, bringing together stakeholders from various backgrounds and integrating scientific evidence, the views of the public, the political decision makers and the health care budget holders.


This paper shows the current consensus and divergences regarding implementation of dispatch of CFR to OHCA. While some statements were approved with consensus, others are still open for discussion. Members of the consensus conference acknowledged the integral role of the emergency medical dispatch centre and confirmed that CFR save lives. Hence, nationwide strategies are recommended, to utilise smartphone-based activation of CFR to its full potential.

The consensus conference was held to identify the current state and answer some pending questions. The authors try to encourage further research and collaboration in this field. Smartphone-based activation of CFR to OHCA is a great tool to save more lives. However, it is not clear yet, how to maximise their benefit.

Availability of data and materials

Data generated and analysed during this study are included in this published article. Raw data are available from the corresponding author on reasonable request.



Automated external defibrillator


Advanced Life Support


Smartphone application


German Association of Anaesthesiologists


Community First Responder


Cardiopulmonary resuscitation


German Interdisciplinary Association for Intensive and Emergency Medicine


Emergency Medical Service


European Resuscitation Council


German Resuscitation Council


International Liaison Committee on Resuscitation


Out-of-hospital cardiac arrest


Smartphone-based activation


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This work was done within the ERC Research NET.

The authors would particularly like to thank all participants of the consensus conference for their crucial input. Additionally, the authors would like to express their gratitude to Julian Detmer, Steffen Fleßa, Joachim Hasebrook, Kirsten Jüttner, Volkmar Lang, Victoria Richter, Marie Rübsam, Jens Schwietring and Rebekka Süss.


The conference was supported by the Department of Anaesthesiology of University Medicine Greifswald. The following companies further supported funding (alphabetical order): DOS group, DRF Luftrettung, First AED, InstantHelp GmbH, medgeneer, mefina medical, P3 Telehealthcare, Riedel+Schulz Medizintechnik, Schiller Medizintechnik GmbH, Zoll.

Open Access funding enabled and organized by Projekt DEAL.

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Authors and Affiliations



CM, BM, DK and KT devised the study design, organised and held the conference, and collected and processed the data. BWB, RB, KH, MK, TM, MPM, SP, RS, BS presented the current state of SBA-systems in Europe. CM, BM and KT wrote the first draft of the manuscript. PB, BWB, LA, MK and RS were major contributors in revising the manuscript. All authors read and approved the final manuscript.

Corresponding author

Correspondence to Camilla Metelmann.

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Ethics approval and consent to participate

Participation in the consensus process was on a voluntary basis. All members of the consensus panel consented to participate in the consensus process and stated their individual conflicts of interests. Need for an approval by the ethics committee was waived.

Consent for publication

All members of the consensus panel agreed to publication of the results.

Competing interests

CM, BM and KT organised the conference. LA has received unrestricted research grants from the Danish foundation TrygFonden. BWB is European Resuscitation Council (ERC) Board Director Science and Research; Chairman of the German Resuscitation Council (GRC); Member of the Advanced Life Support (ALS) Task Force of the International Liaison Committee on Resuscitation (ILCOR); Member of the executive committee of the German Interdisciplinary Association for Intensive and Emergency Medicine (DIVI); Associated Editor of the “European Journal of Anaesthesiology (EJA)”, Co-Editor of “Resuscitation”; Editor of the Journal “Notfall + Rettungsmedizin”. MPM is chair of the charity organisation “Region of Lifesavers”, member of the Executive Committee of the German Resuscitation Council (GRC) and holds shares at SmartResQ ApS. SP is working with the company “Mobile Retter e.V.”, which offers a smartphone app to alert Community First Responders. All other authors state, that they have no conflicts of interest.

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Metelmann, C., Metelmann, B., Kohnen, D. et al. Smartphone-based dispatch of community first responders to out-of-hospital cardiac arrest - statements from an international consensus conference. Scand J Trauma Resusc Emerg Med 29, 29 (2021).

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