Sensemaking in the formation of basic life support teams - a proof-of-concept, qualitative study of simulated in-hospital cardiac arrests
© The Author(s). 2018
Received: 25 August 2017
Accepted: 15 January 2018
Published: 29 January 2018
The formation of critical care teams is a complex process where team members need to get a shared understanding of a serious situation. No previous studies have focused on how this shared understanding is achieved during the formation of cardiac arrest teams. “Sensemaking” is a concept well known in organizational studies. It refers to the collaborative effort among members in a dialogue to create meaning in an ambiguous situation, often by using subtle variations in the sentences in the dialogue. Sentences with high degrees of “sensemaking” activity can be thematized as “co-orientation”, “re-presentation” and/or “subordination” (among others). We sought to establish if elements of “sensemaking” occur in the formation of in-hospital cardiac arrest teams.
Videos of ten simulations of unannounced in-hospital cardiac arrests treated by basic life support (BLS) providers. We transcribed all verbal communication from the moment the first responder stepped into the room until the moment external chest compression were initiated (verbatim transcription). Transcriptions were then analyzed with a focus on identifying three elements of sensemaking: Co-orientation, Re-presentation and Sub-ordination.
Sensemaking elements could be identified in seven of ten scenarios as part of team formation. Co-orientation was the element that was used most consistently, occurring in all of the eight scenarios that included sensemaking efforts.
Sensemaking is an element in the communication in some cardiac arrest teams. It is possible that the active moderation of sensemaking should be considered a non-technical skill in cardiac arrest teams.
The quality of cardiopulmonary resuscitation is closely linked to team dynamics and team leadership of the cardiac arrest team  with non-technical leadership skills such as structured communication and a focus on team coordination having a key role [2, 3]. The team formation process is therefore crucial for performance of the cardiac arrest team. However, the formation of critical care teams is a complex process that can be challenging because team members might not have a shared understanding of the situation and because communication in situations under time pressure can be challenging .
In organizational studies, the concept of sensemaking refers to the process where more individuals gain a common sense of understanding of situations . Sensemaking” involves turning circumstances into a situation that is comprehended explicitly in words and (…) serves as a springboard into action” . Thus, sensemaking involves ongoing communication with-in and between individuals working together. Studies have documented the role of sense-making in a number of aspects in health care, from the strategic levels  to disaster management  and errors in medicine . Active moderation of the sensemaking process has been suggested as a leadership tool in team leadership . However, no previous studies have examined if sense-making processes occur in the formation of cardiac arrest teams.
In this proof-of-concept study we sought to establish if sense-making occur as part of the formation of the cardiac arrest teams in in-hospital cardiac arrests treated by basic life support (BLS) providers.
This analysis used data from a simulation study of unannounced in-hospital cardiac arrests. The project was carried out in 2012 and 2013 at eight wards in four hospitals in the Region of Southern Denmark as part of a local health technology assessment project. The simulations used a Resusci Anne Simulator (Laerdal Medical®) in a cardiac arrest scenario.
Each scenario was prepared in a vacant room at a participating ward without actively notifying the ward staff (The ward staff had been notified with posters at the wards, that the project was ongoing but did not know on which day the scenario would take place at their ward). When the equipment was ready, the scenario moderator used the room’s emergency button to summon staff, in the same manner as a patient would if calling for help. When the staff arrived, an identical scenario was played: the patient was responsive but moaning, takypneic and uttering a few words (“I don’t feel so well”). After 30 s, the patient became apneic and unresponsive as a sign of cardiac arrest. After 8 min, the patient had return of spontaneous circulation and breathing regardless of treatment. All scenarios (n = 49) were video recorded.
Participants had consented to participation and the project was approved by the Danish Data Protection Agency. Other results from the health technology assessment project are reported elsewhere.
Consecutive videos were screened until 10 videos could be included as a proof-of-concept. Videos could be included if more than one BLS provider was present and if the technical aspects of the video allowed analysis of the dialogue. A total of 14 videos were screened.
For each video, the conversation between the BLS providers was transcribed starting from the moment that the first responder stepped into the room until the moment external chest compressions were initiated. This interval was chosen to illustrate an initial, time-critical interval where there needs to be “a springboard into action” by the team (action in the form chest compressions). The transcription was done by one author (PH) and focused not only on what was said, but also on small interruptions and breaks in conversations (verbatim transcript). This approach is known from the field of conversation analysis  albeit used here in a modified version (e.g. breaks were not measured in milliseconds).
Co-orientation - A contribution that confirms the object of conversation.
Re-presentation - literally the presentation again of past interactions.
Sub-ordination – alignment of a contribution to the conversation within the premises of a previous statement.
The analysis was performed by looking at each sentence in the conversation and categorizing its relationship to the sentence immediately before - using the three categories above. If a sentence could not be included in of the three a priori categories, it was not categorized.
One author (PH) did the primary analysis of all the videos. Transcripts and the preliminary results of the analysis were then shared with another author (MB) and discrepancies in interpretations were discussed. Only categorizations where there a shared understanding could be achieved are included. The study follows the Standards for Reporting Qualitative Research .
It should be noted that the staff communication was in Danish: Thus, for the purpose of this paper, the conversations are translated into a modified verbatim version in English. Interruptions by the next person speaking is annotated with // at the beginning of the interruption. The responders are numbered in the order that they entered the room in the scenario.
Examples of sensemaking elements in the team formation
Scenarios with element
(total of 10 scenarios)
Responder Three: “He has a pulse”
Responder One “He is breathing too…”
Unidentified Responder:“It is just a drill”
Responder One: “Yeah //”
Responder One:“Yes. There is cardiac arrest”
Responder Two “There is arrest?!”
Responder One: He ain’t breathing
Responder three:” No he ain’t”
Responder One:“There is arrest now, yes”
Responder Two “w’ll active the alarm, then”
Unidentified Responder: It isjust a drill
Responder One: “Yeah //”
Responder three: “yes”//
Responder One (laughing):
I’m getting all scared
No elements of sense making
Responder one: I want you to get the medsand active the alarm in the hallway and get another nurse in here. (pause)
Are you there?
Responder two: Coming now
Many of the verbal exchanges between the BLS providers could be seen as having dual purposes, i.e. could be seen as both e.g. “co-orientation AND re-representation” or “re-presentation AND sub-ordination”. These cases are counted a belonging to both categories in the results.
In the two scenarios were no sense making dynamics could be detected as there were little or no communication between responders in the observed interval.
He is brea…is he breath//ing?
Silence 5 s.
He is breathi he is breathing
But really compromised
Well now, but he is breathi//ing
Can anyone get a doctor inhere
Get a doctor?... yea//h
Silence 2 s
Well but, he is breathing
Should//n’t we ventilate get//
Is there something I should
And also the crash cart
Silence 4 s.
Well, now he is not breathing anymore
we will try
Chest compressions begun
I’ll get the …crash cart
No ‘cause he is breathing
You can see…he is breathing.. Yeah
Seems somewhat pale
Silence 6 s
What has happened?
We need t//
There is arrest
Are you getting help?
He is not breath
No he is not
There is no pulse
Chest compressions begun
In this scenario, Responder One blocks the implicit suggestion of fetching the crash cart with the words “No ‘cause he is breathing”. Responder Two then offers a re-representation of the rationale for this, but Responder One does not follow up and stays silent; (This leaves Responder Two with the only option of herself confirming what she just said: “yeah”).
Then the situation reverses: responder one offers a “seems somewhat pale” as a starting point for a dialogue - but now Responder Two does not follow the lead and stays silent. They do not initiate chest compressions even though they all acknowledge that there is cardiac arrest. This stalemate does not resolve until a third participant (Responder (Unidentified)) comes by and interrupts. In this scenario, the actions around the patient seem to stall because a sensemaking action is not “played out”.
The two scenarios are somewhat typical of the scenarios included in this subset of videos: Despite the tense and serious situation (a cardiac arrest), the participants engage in a sort of micro-discussion to identify the action required and to identify who is in control. This illustrates that when sensemaking elements are identified, a focus on the micro-informational exchange between team members gives further insight into the dynamics of team formation.
This proof-of-concept study establishes sensemaking as an element in the communication in some cardiac arrest teams and shows that tacit communication strategies within cardiac arrest teams can be analyzed using the themes of co-orientation, re-presentation and subordination. Thus, it is possible that the moderation of sensemaking should be considered a non-technical skill in cardiac arrest teams.
The use of sensemaking in critical situations might be a rational way of dealing with situational ambiguity and promote team resilience [13, 14]. From a theoretical point of view, sensemaking has been seen as part of a process dubbed “collective minding”, i.e. a situation where it is the shared knowledge that decides the turn of actions . Thus, the present study deepens the understanding of team dynamics in cardiac arrest teams and suggests that the process of team formation goes beyond establishing a leadership role and giving commands to a complying team, at least for BLS providers. However, as can be seen from Table 1, not every scenario went through all elements in the sense making process as defined here. Although beyond the scope of a pilot-study, this variation in team communication patterns could be a clue to valuable insights into team dynamics .
A bias in this study is that although the study focused on unannounced simulations, the ward staff could sometimes tell in advance that a simulation event would take place, e.g. if they spotted one of the scenario moderators at the ward before the simulation. Thus, it is possible that in some cases, part of the team formation process will have taken place prior to the first person entering the room (and therefore not recorded on video). Another possible bias is the subtle nature of the elements studied. It takes some training to transcribe and analyze the conversations and there will invariably be an element of inter-observer variation. We have sought to minimize that by having more people analyze the transcripts and by only including elements were the two raters independently could agree on a categorization. Finally, only a limited number of simulations were included (without data saturation being reached); including more of the simulations in further studies might reveal another pattern.
Cooren [12, 16] showed that subtle cues to an ongoing sense making process could be detected on the” micro-level” in an everyday situation. His classical study showed that sense-making embedded in everyday conversation was part of an ongoing negotiation of power and goals between participants in conversations. Splitting the concept of sensemaking in cardiac arrest team communication into three distinctive categories makes the concept accessible for analysis and perhaps even training. This also raises some questions: Does sense-making influence team for performance? Can sensemaking be actively moderated as a non-technical skill? Further studies should look into this.
Sensemaking is an element in the communication in some cardiac arrest teams. It is possible that the moderation of sensemaking should be considered a non-technical skill in cardiac arrest teams.
No external funding was used for the current analysis. A grant from the Region of Southern Denmark funded the quality assessment project.
Availability of data and materials
Videos are not submitted a supplementary material.
PH conceived the idea for the study, did the primary analysis and drafted the manuscript. LJ coordinated the video simulations and worked on the drafted manuscripts. MB did the secondary analysis and worked on the manuscript. All authors read and approved the final manuscript.
Ethics approval and consent to participate
Participants had consented to participation and the project was approved by the Danish Data Protection Agency.
Consent for publication
The authors declare that they have no competing interests.
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