Table 2 Differences between the dispatcher’s dispatch priority and the EMS priority assessment
Dispatch category (n) | EMD’s dispatch priority % (n) | EMS’s dispatch urgent | EMS’s dispatch non-urgent | |||
|---|---|---|---|---|---|---|
EMS’s criteria priority % (n) | ||||||
Urgent (A or B) | Non-urgent (C or D) | Urgent (TP) | Non-urgent (FP) | Non-urgent (TN) | Urgent (FN) | |
General weakness (984) | 14 (139) | 86 (845) | 19 (26) | 81 (113) | 98 (827) | 2 (18) |
Fall (882) | 18 (159) | 82 (723) | 21 (34) | 79 (125) | 98 (709) | 2 (14) |
Chest pain (631) | 82 (516) | 18 (115) | 20 (105) | 80 (411) | 96 (110) | 4 (5) |
Breathing difficulty (407) | 46 (186) | 54 (221) | 28 (53) | 72 (133) | 95 (211) | 5 (10) |
Psychiatric symptom+ (325) | N.A | 100 (325) | N.A | N.A | 94 (306) | 6 (19) |
Rhythm disorder (314) | 26 (83) | 74 (231) | 19 (16) | 81 (67) | 99 (229) | 1 (2) |
Stroke (306) | 82 (250) | 18 (56) | 26 (65) | 74 (185) | 96 (54) | 4 (2) |
Abdominal pain (286) | 12 (34) | 88 (252) | 32 (11) | 68 (23) | 98 (247) | 2 (5) |
Hospital transport (253) | 47 (120) | 53 (133) | 70 (84) | 30 (36) | 88 (117) | 12 (16) |
Poisoning (224) | 38 (84) | 62 (140) | 50 (42) | 50 (42) | 91 (128) | 9 (12) |
Back pain (183) | 5 (9) | 95 (174) | 22 (2) | 78 (7) | 98 (171) | 2 (3) |
Limb pain (144) | 6 (9) | 94 (135) | 22 (2) | 78 (7) | 99 (134) | 1 (1) |
Nausea, diarrhoea, constipation (140) | 2 (3) | 98 (137) | 67 (2) | 33 (1) | 98 (134) | 2 (3) |
Convulsion (137) | 62 (85) | 38 (52) | 36 (31) | 64 (54) | 96 (50) | 4 (2) |
Headache (110) | 42 (46) | 58 (64) | 15 (7) | 85 (39) | 97 (62) | 3 (2) |
Traffic accident, bicycle etc. (109) | 40 (44) | 60 (65) | 32 (14) | 68 (30) | 100 (65) | 0 (0) |
Unconscious+ (99) | 100 (99) | N.A | 42 (42) | 58 (57) | N.A | N.A |
Traffic accident, small (97) | 56 (54) | 44 (43) | 17 (9) | 83 (45) | 98 (42) | 2 (1) |
Impact/hit (76) | 61 (46) | 39 (30) | 20 (9) | 80 (37) | 100 (30) | 0 (0) |
Unspecific symptoms+ (75) | 100 (75) | N.A | 12 (9) | 88 (66) | N.A | N.A |
Blood glucose problem (75) | 25 (19) | 75 (56) | 32 (6) | 68 (13) | 95 (53) | 5 (3) |
Cut (67) | 34 (23) | 66 (44) | 30 (7) | 70 (16) | 100 (44) | 0 (0) |
Allergic reaction (65) | 69 (45) | 31 (20) | 20 (9) | 80 (36) | 100 (20) | 0 (0) |
Body pain (59) | 7 (4) | 93 (55) | 0 (0) | 100 (4) | 93 (51) | 7 (4) |
Assault (54) | 7 (4) | 93 (50) | 0 (0) | 100 (4) | 100 (50) | 0 (0) |
Cardiac arrest (51) | 94 (48) | 6 (3) | 92 (44) | 8 (4) | 100 (3) | 0 (0) |