Table 3 Themes related to the medical dispatchers’ expressed challenges with adding visual information from closed-circuit television (CCTV) to handling of out-of-hospital cardiac arrests (OHCAs)
Themes for challenges | Data excerpts/examples and medical dispatchers’ quotes |
|---|---|
Several points of focus | - “If my eyes do not catch the victim immediately on the CCTV, my attention could be drawn away from important information on the phone.” |
Delayed dispatch | - “You have to dispatch the ambulance fast. It could be a problem if you would analyze the pictures instead of just believing the caller.” |
Logistics and poor quality of the pictures | - “The video connection has to be right away, and the picture has to be good.” |
Psychological aspects | - “You have to be prepared. They could be tough pictures to watch.” |