Table 1 Response-specific quality indicators for physician-staffed emergency medical services

1

Was the P-EMS unit able to respond immediately to the actual response?

Structure

Timeliness

2

What is the time interval from the dispatch center receives the alarm call until P-EMS unit arrives at the patient?

Structure

Timeliness

3

What is the time interval from P-EMS unit arrives at the patient until transportation of patient is initiated?

Process

Timeliness

4

What is the time interval from the P-EMS unit received the alarm call until the patient was delivered at the preferred destination?

Process

Timeliness

5

Did the patient arrive hospital alive?

Outcome

Timeliness

6

Was the P-EMS response debriefed?

Process

Safety

7

Did you experience any adverse events during the P-EMS response?

Process

Safety

8

Are all defined key variables measured and documented in the patient chart?

Process

Efficiency

9

Did the service have a guideline for the medical problem encountered in the response?

Structure

Equity

10

Was a physician and/or a paramedic from P-EMS involved in deciding if the P-EMS unit should be dispatched to the particular job or not?

Process

Equity

11

Without the assistance of the P-EMS unit: Do you consider that the level of competence on scene was sufficient to give the patient appropriate care?

Process

Equity

12

Did P-EMS provide advanced treatment in the actual response?

Process

Effectiveness

13

Did the logistical contribution by P-EMS give the patient a significant better service than the existing alternative?

Process

Effectiveness

14

Was the patient enrolled in a scientific study involving the pre-hospital care?

Structure

Effectiveness

15

Did you ensure that the relatives’ needs were addressed; either by P-EMS or by collaborating services?

Process

Patient-centeredness