Skip to main content

Table 1 Response-specific quality indicators for physician-staffed emergency medical services

From: Developing quality indicators for physician-staffed emergency medical services: a consensus process

# Quality indicator Type of quality indicator Quality dimension
1 Was the P-EMS unit able to respond immediately to the actual response? Structure Timeliness
2 What is the time interval from the dispatch center receives the alarm call until P-EMS unit arrives at the patient? Structure Timeliness
3 What is the time interval from P-EMS unit arrives at the patient until transportation of patient is initiated? Process Timeliness
4 What is the time interval from the P-EMS unit received the alarm call until the patient was delivered at the preferred destination? Process Timeliness
5 Did the patient arrive hospital alive? Outcome Timeliness
6 Was the P-EMS response debriefed? Process Safety
7 Did you experience any adverse events during the P-EMS response? Process Safety
8 Are all defined key variables measured and documented in the patient chart? Process Efficiency
9 Did the service have a guideline for the medical problem encountered in the response? Structure Equity
10 Was a physician and/or a paramedic from P-EMS involved in deciding if the P-EMS unit should be dispatched to the particular job or not? Process Equity
11 Without the assistance of the P-EMS unit: Do you consider that the level of competence on scene was sufficient to give the patient appropriate care? Process Equity
12 Did P-EMS provide advanced treatment in the actual response? Process Effectiveness
13 Did the logistical contribution by P-EMS give the patient a significant better service than the existing alternative? Process Effectiveness
14 Was the patient enrolled in a scientific study involving the pre-hospital care? Structure Effectiveness
15 Did you ensure that the relatives’ needs were addressed; either by P-EMS or by collaborating services? Process Patient-centeredness