Fig. 1
From: Exploring use of coercion in the Norwegian ambulance service – a qualitative study
Factors that influence how ambulance personnel handle patients who refuse healthcare. The circles indicate that organizational factors (factors within the organization), systemic factors (conditions outside the organization) [38], and real-life situational factors affect how ambulance personnel evaluate and respond to situations in which patients refuse healthcare, leading in some cases to the use of coercion to complete the assignment