Lay person caller | EMCC Operator | |
---|---|---|
Role | Someone who needs help | A health care professional who provides help |
Epistemic domain | Immediate access to self (or other person), unfolding situation, history | Medical, triage routine, health care system, potential patient records |
Responsibility | Moral (whether calling for self or other) | Professional |
Emotional proximity | Potentially distressing, frightening | Distant, professional |
Familiarity with situation | Likely low, extraordinary situation | High, everyday, routine work |