Skip to main content

Table 1 Baseline demographic data for participating calls and call-handlers

From: Impact of caller’s degree-of-worry on triage response in out-of-hours telephone consultations: a randomized controlled trial

  Intervention group
N = 5705
N (%)
Control group
N = 5708
N (%)
Gender, female 3077 (53.9%) 3101 (54.3%)
Age in years
 0–5 1326 (23.2%) 1292 (22.7%)
 6–18 964(16.9%) 992 (17.4%)
 19–65 2677 (46.9%) 2688 (47.1%)
 66+ 738 (12.9%) 732 (12.8%)
DOW
 1, minimally worried 521 (9.1%) 559 (9.8%)
 2, a little worried 1210 (21.2%) 1207 (21.1%)
 3, somewhat worried 2092 (36.7%) 2016 (35.3%)
 4, very worried 1118 (19.6%) 1177 (20.6%)
 5, extremely worried 764 (13.4%) 749 (13.1%)
Reason for encounter
 Somatic illness 3046 (53.4%) 3112 (54.5%)
 Somatic injury 1044 (18.3%) 1021 (17.9%)
 Psychiatric illness 24 (0.4%) 28 (0.5%)
 Othera 223 (3.9%) 224 (3.9%)
 Missing 1368 (24.0%) 1323 (23.2%)
Day
 Weekday 3463 (60.7%) 3468 (60.8%)
 Weekend 2242 (39.3%) 2240 (39.2%)
Time of the day
 Day (8–16) 1889 (33.1%) 1920 (33.6%)
 Evening (16–24) 3076 (53.9%) 3063 (53.7%)
 Night (00–8) 740 (13.0%) 725 (12.7%)
Call-handler
 Nurse 4444 (77.9%) 4467 (78.3%)
 Physician 1244 (21.8%) 1222 (21.4%)
 Other (i.e. locum physician) 17 (0.3%) 19 (0%.3)
  1. aReason for calling “other” includes among others unintentional calls, calls from other regions, calls regarding transportation