Table 1 Characteristics of the considered EMS in 2010, according to the consensus-based template (Krüger et al. SJTREM 2011) [18]
From: Daily volume of cases in emergency call centers: construction and validation of a predictive model
Characteristics | Comments | |
|---|---|---|
Population covered | 1,340,000 | |
Service area provision | 7431.44 km2 | Heterogeneous; includes relatively flat areas, valleys, mountains and a central urban area |
Population density | 165 /km2 | |
Operating hours | Full-time | |
Emergency call center Resources available | ||
Physicians | 2–5 | according to time and day of week |
Operators | 3–7 | according to time and day of week |
Dispatchers | Physicians | Attending emergency physicians |
Dispatch system | Integrated | Integrated medical emergency communication center |
Activation criteria/protocol | Consultation | No criteria, activation after consultation with physician |
Calls received per year | 480,000 | |
QS60 | 92 to 98% | Percentage of calls answered within 60 s |
Prehospital care Resources available | ||
First-responder ambulances | 45 to 70 | Only ground ambulances |
Mobile Intensive Care Units Units | 5 to 8 | Ground ambulances and two helicopters |
First-responder missions /y | 45,000 | |
MICU missions per year | 8500 | |