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Table 1 Demographics of potentially under-triaged calls (PUTC)

From: Under-triage in telephone consultation is related to non-normative symptom description and interpersonal communication: a mixed methods study

  Caller Patient, Sex/age OOH hotline problem Admission diagnosis RICE rating Other
1 Patient Male, 64 Smoke inhalation Observation of smoke inhalation 71% Admission for social reasons
2 Patient Female, 79 Abdominal pain Observation of AMI 86% n/a
3 Daughter Female, 68 Nose bleed Defect of septum 80% (a)a
77% (b)
n/a
4 Friend Female, 40 Dizziness Vertigo 56% Language difficulties
5 Mother male < 1 Diarrhea and vomiting Syncope 89% (a)
82% (b)
n/a
6 Mother Female, 4 Laryngitis Epiglottis 90% (a)
79% (b)
87% (c)
n/a
7 Husband Female, 75 years Abdominal pain Missed STEMI 77% (a)
75% (b)
95% (c)
n/a
8 Mother Female, 8 Diarrhea and vomiting Dehydration 88% n/a
9 Patient Female, 53 Allergic reaction Perioral edema 84% n/a
10 Patient Male, 45 Abdominal pain Gallstone 94% (a)
84% (b)
n/a
11 Patient Female, 81 Abdominal pain Gallstone 89% n/a
12 Patient Female, 17 Abdominal pain Abdominal pain 98% (a)
60% (b)
n/a
13 Patient Female, 45 Headache/
dizziness
Chronic post-traumatic headache after SAH 96% (a)
82% (b)
Frequent caller
14 Patient Male, 64 Edema of lower extremity Obs. DVT 75% n/a
15 Spouse Male, 28 Fainting Observation for neurological problem 88% (a)
92% (b)
n/a
16 Spouse Male, 25 Hyperglycemia and intoxication Hyperglycemia 94% n/a
17 Friend Male, 56 Fever and abdominal pain Chronic liver cirrhosis 83% (a)
58% (b)
n/a
18 Patient Female, 28 Bleeding after vaginal delivery 5 days earlier Small post-partum bleeding 89% (a)
95% (b)
n/a
19 Daughter Male, 52 Fever and malaise Sepsis 29% n/a
  1. aThe letter a indicating the first call, b a second call, and c a third call