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Table 1 Demographics of potentially under-triaged calls (PUTC)

From: Under-triage in telephone consultation is related to non-normative symptom description and interpersonal communication: a mixed methods study

 

Caller

Patient, Sex/age

OOH hotline problem

Admission diagnosis

RICE rating

Other

1

Patient

Male, 64

Smoke inhalation

Observation of smoke inhalation

71%

Admission for social reasons

2

Patient

Female, 79

Abdominal pain

Observation of AMI

86%

n/a

3

Daughter

Female, 68

Nose bleed

Defect of septum

80% (a)a

77% (b)

n/a

4

Friend

Female, 40

Dizziness

Vertigo

56%

Language difficulties

5

Mother

male < 1

Diarrhea and vomiting

Syncope

89% (a)

82% (b)

n/a

6

Mother

Female, 4

Laryngitis

Epiglottis

90% (a)

79% (b)

87% (c)

n/a

7

Husband

Female, 75 years

Abdominal pain

Missed STEMI

77% (a)

75% (b)

95% (c)

n/a

8

Mother

Female, 8

Diarrhea and vomiting

Dehydration

88%

n/a

9

Patient

Female, 53

Allergic reaction

Perioral edema

84%

n/a

10

Patient

Male, 45

Abdominal pain

Gallstone

94% (a)

84% (b)

n/a

11

Patient

Female, 81

Abdominal pain

Gallstone

89%

n/a

12

Patient

Female, 17

Abdominal pain

Abdominal pain

98% (a)

60% (b)

n/a

13

Patient

Female, 45

Headache/

dizziness

Chronic post-traumatic headache after SAH

96% (a)

82% (b)

Frequent caller

14

Patient

Male, 64

Edema of lower extremity

Obs. DVT

75%

n/a

15

Spouse

Male, 28

Fainting

Observation for neurological problem

88% (a)

92% (b)

n/a

16

Spouse

Male, 25

Hyperglycemia and intoxication

Hyperglycemia

94%

n/a

17

Friend

Male, 56

Fever and abdominal pain

Chronic liver cirrhosis

83% (a)

58% (b)

n/a

18

Patient

Female, 28

Bleeding after vaginal delivery 5 days earlier

Small post-partum bleeding

89% (a)

95% (b)

n/a

19

Daughter

Male, 52

Fever and malaise

Sepsis

29%

n/a

  1. aThe letter a indicating the first call, b a second call, and c a third call