Fig. 1From: Under-triage in telephone consultation is related to non-normative symptom description and interpersonal communication: a mixed methods studyOverview of methods, priority and timing of the quantitative and qualitative strand. Identification of Potentially Under-Triaged Calls were conducted by crossing data from medical hotline 1813, emergency hotline 112, and the electronic patient record āOpusā. PUTC = Potentially Under-Triaged CallsBack to article page