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Table 2 System-specific quality indicators for physician-staffed emergency medical services

From: Developing quality indicators for physician-staffed emergency medical services: a consensus process

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Quality indicator

Type of quality indicator

Quality dimension

16

Is the dispatch center staffed 24/7 by specially trained pre-hospital physician?

Structure

Effectiveness

17

What is the number of P-EMS units per 100 000 inhabitants in the service area?

Structure

Equity

18

What is the number of P-EMS units per km2 in the area covered by the service?

Structure

Equity

19

Does the service regularly perform interfacility transports coordinated by a dispatch centre?

Structure

Effectiveness

20

What level of regular in-hospital service do the P-EMS doctors practice in addition to their pre-hospital work?

Structure

Effectiveness

21

Proportion of P-EMS doctors with achieved speciality in: 1; anesthesiology 2; emergency medicine 3; other specialities.

Structure

Effectiveness

22

Proportion of P-EMS doctors who have attended and passed formalized training in major incident management.

Structure

Efficiency

23

Proportion of P-EMS doctors’ assistants with the following qualification: Paramedic or nurse with supplemental regular training in assisting during induction of general anesthesia and/or formal education in anesthesia or intensive care.

Structure

Safety

24

Does the P-EMS service collect data pertaining to patient satisfaction?

Structure

Patient- centeredness

25

What is the number of documented complaints from patients, relatives or receiving hospitals per total number of P-EMS events (ratio)?

Outcome

Patient- centeredness

26

Does it exist a system for registration and reviewing of adverse events, critical incidents and educational events in the service?

Structure

Safety