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Table 1 Questions used to determine use of Index

From: Variations in contact patterns and dispatch guideline adherence between Norwegian emergency medical communication centres - a cross-sectional study

  N Mean SD
When receiving a true emergency medical call, please specify how often you do the following:    
I use the table format Index during the conversation 270 4.02 0.82
I use Start page 272 3.36 1.23
I clarify if the patient is awake 270 4.93 0.26
I clarify whether the patient can talk or not 270 4.32 0.73
I do not decide upon urgency before criteria (reversed in questionnaire) 272 3.02 0.87
I do not determine criteria code without using Index (reversed in questionnaire) 269 3.80 0.94
I start on top of the symptom card and work my way downwards 267 4.01 0.86
I ask further questions 269 4.09 0.74
I give advices to the caller/patient, if needed 270 4.56 0.56
I give advices to health personnel on scene, if needed 268 3.70 1.00
If Index is not used during the call, I check afterwards whether I have covered everything 263 3.63 1.02
Total (Likert score)   3.95 0.39
  1. 1 = Never, 2 = Seldom (<25%), 3 = Sometimes, 4 = Often (>75%), 5 = Always. N = 272 operators.