Skip to main content

Table 3 Effective Communication Tips at the End-of-life

From: End-of-life issues in the acute and critically ill patient

Ensure a quiet location for communication
Allow appropriate time for the interaction
Involve the family in all communication
Involve the family in all communication
Speak from a seated position
Assess patient understanding
Use open ended questions to gauge understanding and invite the patient perspective
Accept and address emotions of patients and loved ones
Educate patient and family on disease state
Inquire about and address cultural issues
Demonstrate reflective listening
Express empathy
Disclose all benefits and risks to treatment as well as alternative therapy
Speak objectively in an evidence-based manner
Suggest all appropriate resources to patients and their families including psychiatric care, pastoral support, and social services
Identify and discuss advance directives
Establish patient goals and develop a plan